Embercomb · Policies

Return & Exchange Policy

We stand behind every candle we pour. If something isn't right, we'll make it right.

✦

Not the right scent? We'll exchange it.

If you open the box and the scent isn't what you were hoping for, we're happy to exchange it for a different fragrance or issue a full refund — no questions asked. Scent is personal, and we get that.

✦

Lit candles

We are unable to accept returns on candles that have already been lit. Once a candle has been burned, it cannot be restocked or resold. We appreciate your understanding.

How to start a return or exchange

01
Reach out
Contact us at the email below with your order number and a brief note about what you'd like to exchange or return.
02
We'll confirm
We'll respond within 1–2 business days with instructions. No need to ship anything back until we confirm.
03
Exchange or refund
Choose a replacement scent from our collection, or we'll process a full refund to your original payment method.
At a glance
Unopened candle
Full refund or exchangeEligible
Opened, unlit — scent not preferred
Full refund or exchangeEligible
Candle that has been lit
Not eligible for returnNot eligible
Damaged in shipping
Full refund or replacementEligible

Questions?

We're a small, hands-on team and we take customer satisfaction seriously. Reach out and we'll get back to you promptly.

info@embercomb.co
Last updated May 2025
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